Digital Software Delivery

GROUPZON ENTERPRISES provides ERP software solutions and IT services that are delivered entirely through digital channels. As a cloud-based service provider, we specialize in offering secure, efficient, and remote access to our ERP platforms for businesses across various industries.

How Our Services Are Delivered

All services are delivered electronically via the following methods:

• Cloud Access: ERP platforms and dashboards are accessible 24/7 via standard web browsers
• Email Delivery: Login credentials, onboarding documentation, and support materials are sent via email
• Secure Portals: Clients manage and monitor services through password-protected web interfaces
• Remote Configuration: Setup and initial configurations are handled remotely by our technical specialists

Delivery Timelines

• Instant Access: Access credentials are sent within 5–10 minutes of successful payment
• Full Activation: Services are generally active within 30 minutes post-payment
• Custom Setups: Custom ERP configurations may take 1–2 working days depending on requirements
• Support Availability: Technical setup assistance is available Monday to Saturday, 9 AM to 6 PM IST

No Physical Shipping Required

As a digital software service provider, our operations involve no physical shipping:

• No Hardware Delivery: We do not supply physical devices or hardware of any kind
• No Shipping Costs: There are no courier fees, packaging charges, or logistics involved
• No Physical Address Required: A delivery address is not needed for accessing our services
• Access Anywhere: All solutions are accessible globally over the internet
• Zero Packaging: All deliverables are provided in digital format only

System Compatibility Requirements

Clients must ensure the following minimum system requirements to access our ERP solutions:

• Reliable internet connection (at least 2 Mbps)
• Modern web browsers (Chrome, Firefox, Edge, Safari)
• Compatible devices (PC, Mac, Android, iOS)
• Browser settings that allow cookies and access to our domains

Support and Implementation Services

GROUPZON ENTERPRISES offers complete assistance throughout your onboarding journey:

• Free Initial Setup: Our team helps you get started with system configuration
• User Training: Guides, video tutorials, and FAQs are provided digitally
• Customer Support: Assistance via phone, email, and chat during working hours
• Remote Helpdesk: Troubleshooting and system checks are conducted remotely

Service Availability

• 24x7 Access: The ERP system remains available around the clock
• 99.9% Uptime: We ensure high availability backed by monitored infrastructure
• Scheduled Maintenance: Clients are notified in advance of any planned service interruptions
• Data Protection: Regular automated backups ensure data integrity and availability

Contact & Support

If you have questions regarding service delivery, configuration, or access, you may contact us using the details below:

Email: support@groupzonsoftware.in
Phone: +91 82748 40404 / +91 92309 92626
Address: GROUPZON ENTERPRISES, RECKJOANI INDIRA NAGAR, P.O. RAJARHAT,
Parganas North, West Bengal, India, 700135

Last updated: July 2025